Contact Information

At PetNestHaven, customer satisfaction is important to us. We are committed to providing friendly, attentive and reliable customer support.

Whether you have a question about our products, need help with an order or require assistance with a return or refund, we are here to help.

Get in Touch

Store Name: PetNestHaven

Email Address: contact@PetNestHaven.com

Phone Number: +44 7950 400433

Business Address

PetNestHaven
98 Burlington Rd
Thornton Heath CR7 8PF
United Kingdom

Customer Support

Our team can assist you with:

• Product information and availability.

• Order confirmations and updates.

• Shipping and delivery enquiries.

• Returns and refund requests.

• Damaged, defective or incorrect products.

• General questions about our store.

Response Time

We aim to respond to all customer enquiries within 1–2 business days.

Response times may occasionally vary during weekends and public holidays.

Order Assistance

For questions about an existing order, please include your order number in your email so we can assist you more efficiently.

If your enquiry concerns a damaged or incorrect product, please include a description of the issue and photographs where appropriate.

Our Commitment to Customers

At PetNestHaven, we believe excellent customer service is built on clear communication, transparency and a genuine commitment to customer satisfaction.

We appreciate your trust and look forward to helping you.

Thank you for choosing PetNestHaven!