Privacy policy

Privacy Policy

Last Updated: November 3, 2026

At PetNestHaven, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or make a purchase from our online store.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order or contact us, we may collect the following information:

Personal Information

Full name.
Billing address.
Shipping address.
Email address.
Telephone number.

Order Information

Products purchased.
Order details and purchase history.
Payment status.
Transaction information.

Technical Information

IP address.
Browser type and device information.
Website usage information.
Cookies and similar tracking technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

To process and fulfil your orders.
To arrange shipping and delivery.
To send order confirmations and updates.
To provide customer support.
To manage returns, exchanges and refunds.
To improve our website and shopping experience.
To prevent fraudulent transactions.
To comply with legal and regulatory obligations.

3. Payment Information

Payments made through our online store are processed by the payment providers available at checkout.

We do not intentionally store complete payment card numbers or card security codes.

Payment providers handle payment information according to their own privacy and security policies.

4. Sharing Your Personal Information

We may share relevant personal information with trusted third-party service providers when necessary to operate our business, including:

Shopify, which hosts and operates our online store.
Payment processing providers.
Shipping and delivery companies.
Website analytics and technology providers.
Professional advisers and legal authorities when required by law.

We only share information where reasonably necessary for these purposes.

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

These technologies may be used to:

Remember your shopping cart.
Maintain essential website functionality.
Understand website traffic and performance.
Improve website navigation.
Support advertising and marketing activities where enabled.

You can manage your cookie preferences through the cookie settings available on our website, where provided.

You can also control cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy.

Certain information may be retained for longer periods where required for accounting, taxation, legal compliance, fraud prevention or dispute resolution.

When information is no longer required, we take appropriate steps to delete or anonymise it.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

Although we work to protect your information, no electronic transmission or storage system can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on your location and applicable data protection laws, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your personal information.
Request restriction of certain processing activities.
Object to certain uses of your information.
Request a copy of your personal information.
Withdraw consent where processing is based on consent.
Lodge a complaint with the relevant data protection authority.

To exercise any applicable privacy rights, please contact us using the details provided below.

9. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom or European Economic Area.

Where required by applicable law, appropriate safeguards will be implemented to protect your personal information during international transfers.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

These websites operate independently and have their own privacy policies. PetNestHaven is not responsible for their privacy practices or website content.

We encourage customers to review the privacy policies of any external websites they visit.

11. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where parental consent is legally required.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website operations or applicable legal requirements.

Any changes will be published on this page with an updated revision date.